Política de devoluciones

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  • Política de devoluciones

As per your instructions to provide the full description in the languages requested, here is the complete Return and Refund Policy translated into English for your global customers.


Return and Refund Policy

At our store, we value our customers' satisfaction and strive to offer products of the highest quality. If for any reason you are not completely satisfied with your purchase, we have designed a simple and clear return policy to assist you.

1. Return Period

You have a period of fourteen calendar days, starting from the date of receipt of your order, to request a return. This period complies with consumer protection regulations within the European Union and is extended to our international customers.

2. Product Conditions

For a return to be accepted, the product must meet the following requirements:

  • The item must be in the same condition in which it was received.
  • The product must retain its original packaging, labels, and any accessories or manuals that accompanied it.
  • Returns will not be accepted for products that show signs of use, damage caused by the customer, or that have been tampered with improperly.

3. Return Process

To initiate the return process, please follow these steps:

  1. Send an email to our customer service team indicating your order number and the reason for the return.
  2. Once your request is received, we will send you detailed instructions and the shipping address of our corresponding warehouse.
  3. Package the product securely to prevent damage during transport.

4. Return Shipping Costs

  • Defective or Incorrect Products: If the reason for the return is an error on our part or a manufacturing defect, we will bear all collection and transport costs.
  • Return by Withdrawal: If you decide to return the product for personal reasons (you do not like it, changed your mind, etc.), the return shipping costs will be the responsibility of the customer.

5. Refunds

Once we receive the package at our facilities and verify that the product meets the aforementioned conditions, we will proceed to issue the refund:

  • The refund will be made through the same payment method used for the original purchase.
  • The process may take between five and ten business days to reflect in your account, depending on your banking institution.
  • The total amount of the product will be refunded, excluding original shipping costs unless the product is defective.

6. Exceptions

There are certain products that, by their nature, cannot be returned, such as:

  • Personalized or custom-made products.
  • Sealed goods that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.

7. International Contact

For our customers in Spain, France, Italy, Germany, and the rest of the world, we offer support in the corresponding languages through our official customer service channels to resolve any questions regarding this process.

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Política de devoluciones